Refund & Returns Policy

At Kool Kiy Shoes, we want customers to have clear information about returning products and requesting refunds. This policy explains our stated 30-day return window, free returns, and refund processing timeframe.

30-Day Return Window

We offer a 30-day return window. Please contact us within 30 days of receiving your order to request a return.

To begin, email sales@koolkiyshoes.shop with your order number and the item you wish to return.

Return Shipping

We offer free returns. Please contact customer support for return instructions before sending your item back so that you can follow the correct process.

Condition of Returned Items

Before publishing this policy, our store must confirm the exact condition requirements for returned products. Please check the instructions provided by customer support before returning an item.

Refund Processing

Our stated refund processing timeframe is 15 days after the applicable refund has been approved or the return has been processed, as confirmed by our store’s actual procedure.

Refunds will be handled through the applicable payment or refund process. The time required for funds to appear in your account may vary depending on your payment provider or financial institution.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact sales@koolkiyshoes.shop and include your order number and a description of the issue. Our team will review your request and explain the next steps.

Exchanges

If you would like a different size or product, contact customer support to ask about available options. Exchange availability and the procedure should be confirmed before an exchange is promised.

Order Cancellations

If you want to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered fulfillment or been dispatched.

Contact Us

For questions about returns or refunds, email sales@koolkiyshoes.shop. Please include your order number so that we can assist you.

We recommend reviewing this policy before placing an order.